Frequently Asked Questions

• How do I get started?
  Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.
• How can I contact you?
  You can reach us anytime via our contact page or email. We aim to respond within one business day. You can also book a tour online to view the venue and check availability.
• What is the maximum guest capacity?
  The venue accommodates up to 80 guests. Capacity limits must be followed at all times.
• Can I bring my own catering or vendors?
  Yes, outside catering and vendors are welcome.
• What is included with the venue rental?
  Each package includes venue access and amenities. Details vary by package.
• Is smoking allowed at the venue?
  Smoking is not permitted indoors.
• Can we decorate the venue?
  Yes, with restrictions. Wall and ceiling decorations are not permitted, including tape, tacks, or adhesives. Please review your rental agreement for full details.
• Is Wi-Fi and audio/visual equipment available?
  Yes, complimentary high-speed Wi-Fi and audio/visual equipment are available.
• Is parking available and accessible?
  Yes, we offer on-site parking and handicap accessibility.
• Are pets allowed?
  Pets are only allowed if approved in writing in your rental agreement.
• What payment methods do you accept?
  We accept all major credit cards (Visa, Mastercard, American Express, Discover), Zelle, Venmo, Cash App, Apple Pay, Afterpay, and Klarna.
• Is a retainer fee required to reserve my date?
  Yes. A non-refundable retainer fee is required to secure your event date. Your date is not reserved until the agreement is signed and payment is received.
• When is the remaining balance due?
  The remaining balance is due 30 days prior to your event date. Full payment is required before event day access is granted.
• What is your cancellation and refund policy?
  The retainer fee is non-refundable. Cancellations or changes are subject to the terms outlined in your rental agreement.
• Can I reschedule my event if needed?
  Rescheduling requests are subject to availability and the terms outlined in your rental agreement.

Please review your rental agreement carefully, as it outlines all payment terms, policies, and responsibilities.